In delivering our services, it’s vital that our agency meets your needs, both physically and mentally. As well as creating care service packages that are unique for you and that fit your specific requirements, we evaluate them as frequently as necessary, so that the care and support we provide is flexible and can respond to your changing needs.
We will work as part of a multidisciplinary team, supporting your independence and making sure participation in the wider community.
When you call or email us to discuss what support you need, we’ll look at your specific requirements and outline what services might benefit you. It’s just a friendly chat to understand your needs a bit better and there’s no obligation or pressure to continue.
Our lines are also open 24/7 in case you need to arrange support in an emergency.
The next step is to complete a professional clinical assessment. We’ll visit you or your loved one at your house for a detailed assessment and risk management of your needs. We can discuss in more detail what you want from a care service and talk through our recommendations for your circumstances, creating an overall plan for your care.
Once you’re happy with the proposed care services we then start processing your request and pair you with the best team possible, who will be there to support and help you through life’s journey.
We’ll regularly assess your care too, so it’s always adapting to your changing needs.
I would like to thank you for giving me such a good care package and always listening to what I would like to be included into my day to day living. I appreciate you supporting my mental health and constantly encouraging me to always speak out when I’m struggling. I am very lucky to have you all at universal complex care.
Nasreen Mohamed