Our Values

We believe in delivering the best care possible by providing a heartfelt service of the highest quality that will improve and sustain our clients’ overall quality of life. Everyone has the right to independence, privacy, dignity, to feel fulfilled, to feel secure in their own home and the rights to make informed choices and to take risks.

Everyone at Universal Complex Care shares this vision. They understand the difference proper care makes and will always work towards positive outcomes for all our clients and support their participation.

We believe in:

Person Centred Care

We promote a package of care that meets your needs and enables you to enjoy life to the greatest possible extent. Our personal care and support has positive outcomes and promotes your active participation.

Honesty

You will always be fully informed about your care. We’ll discuss the options and benefits and always give you clear and accurate information, so you fully understand any care packages. We want you to be completely comfortable with our service.

Your Fundamental Rights:

• Privacy: We believe you have the right to be free from intrusion or unwelcome attention and we always work to maximise your privacy.
• Dignity: We focus on you as an individual and the specific nature of your particular needs treating you with respect and helping you as desired.
• Independence: We believe you have the right to think, plan, act and take calculated risks without continual reference or dependence on your carer.
• Security: Calculated risks are part of a life well lived. We aim to strike a balance between independence without being exposed to unnecessary risks, providing assistance only as required.
• Civil Rights: We respect your civil rights and will maximise your opportunities to express them, such as helping access to religious observance or participating in elections.
• Choice: We’ll encourage your opportunities to select independently from a range of options and manage our service, as much as possible, to fit in around your decisions and personal preferences.
• Fulfilment: We’ll help you realise personal aspirations and abilities, helping maximise your satisfaction beyond just physical and material services.
• Diversity: We welcome and celebrate the wide range of people in the community and reach out to vulnerable people who might have been deterred from approaching agencies which appear not to relate to their special needs.